Terms & Conditions
OVERVIEW
This website is operated by The Epicurean. Throughout the site, the terms “we”, “us” and “our” refer to Epicurean. The Epicurean offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years of age and understand that is a criminal offence to purchase or attempt to purchase alcohol if you are under the age of 18 (section 149 licensing act 2003).
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
If an item you have ordered is not available we will advise you of this and either offer an alternative item to the same price or advice when the ordered item will become available.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Deliveries following bank holiday weekends/public holidays maybe delayed due to the high volume of items held up in the courier network, no refunds will be given for delays but only when couriers advise items are lost or damaged.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. Online refunds can take up to 10 working days depending on your bank.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Orders below £75 are subject to a standard shipping fee of £9.95. Orders totalling £75 or more qualify for our free delivery service, provided that the basket total remains at or above £75 after the application of any discount codes. All standard deliveries will be fulfilled within 2-3 working days.
We offer complimentary local delivery within Manchester on orders £50+ (after discounts), applicable to addresses within a 3-mile radius of any of our three stores:
• The Epicurean, 226 Burton Rd, West Didsbury, M20 2LW
• The Epicurean, 57 Heaton Moor Rd, Stockport, SK4 4HY
• The Epicurean, Unit D, 102 Manchester Rd, Chorlton, M21 9BG
If your postcode falls outside this 3-mile radius, the free local delivery option will not be available at checkout.
For online orders over £10, we offer a collection service exclusively from our Didsbury store (M20 2LW). You will receive an email notification when your order is ready. Please refrain from visiting the store for collection until you have received confirmation, as your items will not be prepped for collection prior to this notification.
If your package is protected with packing peanuts, rest assured that they are fully recycled and compostable, designed to offer both effective protection and environmental responsibility.
Pre-Christmas Delivery Terms & Conditions 2024:
Click & Collect orders (offered from our Didsbury Store) for pre-Christmas collection must be placed by 6:00 pm on Sunday, 22nd December 2024. Orders placed after this time may not be available for collection before Christmas. Customers will receive an email notification when their order is ready to collect. Please ensure you bring your order confirmation email when collecting your items.
Whilst we state deliveries will be made within 2-3 working days we cannot 100% guarantee that the couriers will meet these timescales especially during very busy times (Christmas) and cannot be held responsible for late deliveries.
To ensure your orders arrive in time for Christmas, please note the following:
1. Last Order Date: All orders must be placed by 12:00 noon on Thursday, 19th December 2024 for pre-Christmas delivery.
2. Delivery Services:
• Free Standard Delivery: Available for orders over £75 (after discounts).
• Free Local Delivery: Available for orders over £50 to qualifying local addresses within 3 miles of our store locations.
• Standard Delivery: For orders below £75, a flat rate of £9.95 applies.
3. Processing & Dispatch: Orders placed by the deadline will be processed and dispatched promptly to ensure delivery before Christmas. However, unforeseen circumstances such as courier delays may impact delivery timelines.
4. Exclusions:
• Orders placed after 12:00 noon on 19th December may not arrive before Christmas.
• We are unable to guarantee pre-Christmas delivery for remote areas or addresses outside mainland UK.
Thank you for your understanding and early preparation to ensure a smooth festive season!
Promotional/discount codes:
Unless stated otherwise, promotional codes are single use only, and may not be redeemed multiple times by the same person. Additionally, unless stated otherwise, most promotional codes are applicable for new customers or first time orders. The Epicurean reserve the right to cancel orders that do not adhere to our coupon restrictions. ‘First order’ or ‘new customer’ promotions applies only to an individual’s first order with The Epicurean. Minimum purchase amounts may apply. Online discount codes cannot be used with our subscription products unless stated otherwise.
Digital gift cards/vouchers:
Online digital gift cards/vouchers cannot be used in conjunction with any other discount promotional code. Gift cards are delivered by email to the buyer and contain instructions to redeem them at checkout. Digital gift cards are non-refundable and must be used within 12 months from the date of purchase. Gift cards purchased online can ONLY be used with our online store, they cannot be redeemed in our high street shops.
Loyalty Rewards Program:
You will start to earn points as you spend; 1 point for every £1 spent with our online store (Guest checkout will not earn points). Points will last for 365 days if not redeemed, you will receive reminder emails 30 days and 1 day before they expire so you can redeem your rewards. A customer's points will only expire if they have not shopped or redeemed a reward within the 365 day period - For example, if a customer makes a purchase in March 2021 and does not make a purchase or redeem any points before February 2022, they will receive the notification email that their points will expire. The customer's points will only expire if the customer is completely inactive for the entire duration of the expiry period. Any points accrued online can only be redeemed and used with our online store, they cannot be redeemed in our high street stores. You will not earn points when you purchase our Epicurean online Gift Cards, but the customer using the Gift Voucher will earn points when they spend their online Gift Voucher. All points will have started from 8pm on the 01/03/21 as this is the date we first integrated the Loyalty Program into our website, unfortunately any purchases prior to this date will not have earned points. Unless stated otherwise, loyalty promotional codes are single use only, and may not be redeemed multiple times by the same person. Additionally, unless stated otherwise, most promotional codes are applicable for new customers or first time orders. The Epicurean reserve the right to cancel orders that do not adhere to our loyalty coupon restrictions. ‘First order’ or ‘new customer’ promotions applies only to an individual’s first order with The Epicurean. Minimum purchase amounts may apply. The Epicurean reserve the right to cancel any customers loyalty points and withdraw the Rewards Loyalty scheme at any point.
Beer Club Subscription / Gift Subscriptions:
Delivery costs £7.95 unless you live within 5 miles of any of our stores or Manchester city centre, whereby delivery will be FREE. Collection also available from any of our stores. (Store locations shown on our homepage).
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Our current packages are on a rolling monthly basis.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Our cut off date is the 4th of the month for same month delivery, so any subscription orders placed after the 4th of the month will be delivered in the following month. All Beer Club deliveries are made in the second to third week of the month.
To clarify, if a subscription order (Beer Club or Gift Subscription) is placed on the 5th of March - this subscription package will not be delivered until the second to third week of April.
Any additional items ordered at the same time as your subscription order will be delivered with your Monthly Subscription Box.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it. Gift subscriptions are paid up front as a one-time payment and therefore do not recur or auto-renew.
If you want to cancel or change your monthly subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
All gift subscriptions are paid up front in full, gifted subscriptions are transferable but non refundable.
Online discount codes cannot be used with our subscription products unless stated otherwise.
When taking advantage of our 1/2 price first subscription box offer, should you cancel your subscription within 4 months you will be charged the balance on the first month (£12 for 8 boxes, £18 for 12 boxes). Subscription box promotional codes are limited to one use per customer, and cannot be used more than once at the same address. The Epicurean reserve the right to cancel any orders that do not adhere with our terms and conditions.
Order collection:
Collection is available from our Didsbury store (M20 2LW) for online orders over £10. You will be contacted by email when your order is ready for collection, please do not arrive for collection before you are notified via email, as your items will not be picked and packed ready for collection so you will not be able to collect your order.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please see link on our homepage footer.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Epicurean, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Epicurean and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws England.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@theepicureanbeers.co.uk.
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